Frequently Asked Questions

RushTxt is an AI ordering platform for restaurants, cafés and other hospitality businesses. Customers place orders by sending a message by SMS, WhatsApp, Instagram, Facebook Messenger or your website's chat. RushTxt's AI handles the conversation, confirms the order and sends it straight to your point-of-sale system.

They send a message such as "start my order" or "my usual." RushTxt replies, shows the menu, answers questions, takes the order and confirms it in the same chat. There's no form to fill in and nothing to download.

No. Customers order by text message or through apps they already use every day, such as WhatsApp, Instagram and Facebook Messenger, or through the chat on your website. There's no new app and no account to create. Simple!

RushTxt supports SMS, WhatsApp, Instagram and Facebook Messenger, plus AI-powered web chat on your website. Web chat ordering is included in every plan, and you can add other channels whenever you're ready.

Yes. RushTxt recognizes returning customers, so a regular can simply message "my usual" and have their favorite order ready to confirm.

Yes. RushTxt's AI understands and replies in virtually any language your customers write in, from Spanish, French and German to Vietnamese, Tagalog, Japanese and Chinese. Customers simply message in their own language and RushTxt carries on the whole order in that language, with no setup needed.

RushTxt works with Square, Clover, mojoPOS and Epos Now. Orders go straight into your existing POS, so your kitchen workflow stays the same. If your POS isn't listed, contact us.

No. RushTxt connects to the POS you already have. No extra tablets, printers or equipment are needed.

Connecting RushTxt to your POS is instant. Once connected, your menu is imported automatically, so you can start taking orders right away.

Your POS stays the single source of truth. When you add an item, change a price or mark something as sold out in your POS, RushTxt picks up the change automatically, so there's no need to update your menu in two places.

RushTxt provides a Launch Kit of in-store materials such as stickers and table signage, plus optional digital screens that show customers their order status in real time.

RushTxt starts at US$45 per month per location. That includes AI web chat ordering and your first 100 completed orders each month. Extra messaging channels (WhatsApp, Instagram or Messenger) are US$15 per month each. After the first 100 orders, a small per-order fee applies, starting at US$0.62 and dropping to US$0.23 at higher volumes. There are no setup fees.

In Australia, RushTxt is A$60 per month per location, plus A$22 per month for each extra channel, and per-order fees from A$0.85 down to A$0.30 after the first 100 orders. In the UK, it's £39 per month per location, plus £12 per month for each extra channel, and per-order fees from £0.46 down to £0.18 after the first 100 orders.

Each additional completed order has a small fee that gets lower as your volume grows. Most cafés and takeaway shops stay within the first 100 orders and never pay more than the monthly base price.

No. There are never any setup fees, and there are no long-term contracts. All RushTxt plans are month-to-month.

Delivery apps typically charge restaurants up to 30% commission on every order. RushTxt charges a flat monthly fee plus a small per-order fee, takes no commission, and the customer relationship stays with you, not a third-party marketplace.

Yes. RushTxt partners with distributors, POS providers and payment platforms so they can offer conversational ordering to the hospitality businesses they serve. Visit the Partners page or contact us to learn more.